Specific Job Description

• Create and maintain exceptional customer value
• Resolves technical problems and answers queries by telephone in support of customer computer hardware, software and network.
• Diagnoses, identifies, isolates, analyzes and resolves technical problems and answers queries by telephone in support of customer computer hardware, software and network utilizing historical database records.
• Maintains and updates records and tracking databases and documents actions effectively.
• The position is phone support only,  no desk side support.

Standard Job Description

Resolves technical problems in a call center/help desk. Uses expertise in customer service and technical knowledge to resolve issues surrounding installation, usage, and training on software and/or hardware products.

100% phone support positions available. Hands on positions as well.